Terms & Conditions

Effective Date: November 11, 2025

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "User") and Infinite Arc AI, an Alberta, Canada corporation with its principal place of business at 330 5th Avenue SW, Suite 1800, Calgary, Alberta, Canada T2P 0L4 ("Company," "we," "us," or "our"). By downloading, installing, accessing, or using the VendAce mobile or web application (the "App") you agree to be bound by these Terms. If you do not agree, do not use the App.

For purposes of these Terms, references to "authorised managers" include any supervisors, team leads, executives, administrators, or other personnel designated by an Enterprise Customer to view or manage user performance data within the App.

1. Eligibility and Account Creation

• You must be at least 16 years old (or the minimum age of digital consent in your country) to create an account.
• You agree that all information you provide is accurate and kept up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
• We reserve the right to refuse, suspend, or terminate accounts at our discretion, including if you violate these Terms, our policies, or applicable law.

2. Account Types and Access

• Individual Accounts: You may create a personal account and use the App for self-directed training.
• Enterprise Access: Your employer or another organisation ("Enterprise Customer") may invite you to join its VendAce company workspace. When you accept, that organisation is linked to your account and you gain access to its company-specific Role Plays and content within the App. Depending on how the organisation configures permissions, authorised managers (as defined above) may view your performance data.
• Multiple Authentication Providers: We may allow sign-in through third-party identity providers (e.g., Google, Okta). Regardless of provider, we maintain a master account profile that consolidates your activity.
• You may unlink from an Enterprise Customer by declining or revoking the invitation, but company-related data that was generated while you were linked may continue to be available to the Enterprise Customer as described in Section 9.

3. Subscriptions, Billing, and Trials

• Some features are free; others require a paid subscription. Subscription tiers, pricing, and included features are described in the App or via in-app purchase dialogs.
• Paid subscriptions renew automatically at the end of each billing cycle unless cancelled at least 24 hours before renewal. You authorise us, the applicable app store provider, or our payment processor (as relevant to your purchase channel) to charge the payment method on file for recurring fees and applicable taxes.
• Trial offers may convert into paid subscriptions if not cancelled before the end of the trial period. Eligibility for trials is at our sole discretion. Certain promotional offers may provide a limited number of complimentary role plays from higher tiers; those promotional role plays do not trigger automatic upgrades or charges when the allotment is exhausted.
• Except where required by law, fees are non-refundable. Charges processed through Apple App Store or Google Play are governed by those stores' terms—contact them directly for billing disputes. Charges made via our web checkout or third-party payment processor (e.g., credit/debit card through Stripe or similar) are managed by us; reach out to info@infinitearcai.co.uk for billing questions on those purchases.
• We may change prices or subscription structures on 30 days' notice (or on shorter notice where required by an app store or payment platform). Continued use after the change takes effect constitutes acceptance.

4. Acceptable Use

• You agree not to use the App to:
  • upload or transmit unlawful, defamatory, abusive, harassing, hateful, or otherwise objectionable content;
  • infringe third-party intellectual property or privacy rights;
  • conduct automated scraping, reverse engineering, or security testing without written permission;
  • introduce malware or interfere with network operations;
  • violate any applicable law or regulation.
• We may monitor usage to enforce these Terms and may suspend or terminate accounts that violate them.

5. User Content and Feedback

• "User Content" means any audio recordings, transcripts, role-play responses, notes, goals, or other material you upload or generate in the App.
• You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free licence to host, process, analyse, and display it as necessary to operate the App, provide analytics, support Enterprise Customers, and improve our services.
• You represent that you have all rights necessary to submit User Content and that it does not infringe third-party rights.
• If you provide feedback or suggestions, you grant us a perpetual, irrevocable licence to use them without obligation or compensation.

6. Third-Party Services

• The App may integrate third-party services (e.g., AI providers, cloud hosting). Use of those services may be subject to additional terms.
• We are not responsible for third-party sites or services and do not endorse their content. You access them at your own risk.

7. Intellectual Property

• The App, including its software, design, logos, trademarks, and content (excluding User Content), is owned by us or our licensors and protected by intellectual property laws.
• We grant you a limited, revocable, non-transferable licence to use the App for personal or enterprise-authorised purposes in accordance with these Terms.
• You may not copy, modify, distribute, sell, lease, reverse engineer, or otherwise exploit the App except as expressly permitted.

8. Data Privacy

• Our collection and use of personal data is described in our Privacy Policy, available at https://candid-empanada-edabb7.netlify.app/. By using the App you consent to those practices.
• We process personal role-play data to deliver insights to you. When you link to an Enterprise Customer, certain performance metrics become visible to authorised managers for organisational evaluation.
• We implement reasonable administrative, technical, and physical safeguards to protect your data, but no system is completely secure. You acknowledge that transmission of data is at your own risk.

9. Account Deactivation, Deletion, and Data Retention

• In-App Deactivation: When you initiate account deletion in the App, we immediately revoke access, mark your profile as inactive/deleted, and stop processing it for new personal-use activity. Historical records remain stored under this inactive status so we can meet contractual, security, and accounting obligations.
• Enterprise Data: Role-play data collected while you were associated with an Enterprise Customer may remain visible to that customer (e.g., for dashboards used by authorised supervisors, team leads, or executives) even after your personal profile is marked inactive, as necessary for contractual reporting and legitimate business purposes.
• Legal Retention: We may retain transaction records, audit logs, and anonymised or pseudonymised identifiers for as long as required by law or legitimate interests (including billing, fraud prevention, dispute resolution, and enterprise reporting). When those obligations end, we either anonymise or securely delete the remaining records.
• Regulatory Requests: To request full anonymisation or erasure beyond the in-app deactivation flow, contact us at info@infinitearcai.co.uk. We will verify your identity and respond within time frames required by applicable law.

10. Suspension and Termination by Company

• We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the security or integrity of the App.
• Upon termination, your right to use the App ceases. Sections that by their nature should survive (including Sections 3, 5, 7, 8, 9, 11, 12, 13, and 14) remain in effect.

11. Disclaimers

• THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF DATA OR METRICS.
• We do not guarantee uninterrupted or error-free operation, nor that the App will meet your specific requirements. Training outcomes depend on your implementation.

12. Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.
• Some jurisdictions do not allow limitations on liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the App; (b) your violation of these Terms; (c) your User Content; or (d) your violation of any law or third-party rights.

14. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Alberta, Canada, without regard to conflict-of-law principles.
• Any dispute will be resolved exclusively in the courts located in Calgary, Alberta, Canada, and you consent to personal jurisdiction in those courts.
• If you are a consumer in the European Union, you may also have the right to bring disputes in your country of residence.
• Class Action Waiver: To the extent permitted by law, you agree that disputes will be resolved only on an individual basis and not in a class, collective, or representative action.

15. Changes to These Terms

• We may modify these Terms from time to time. We will notify you of material changes via the App, email, or other reasonable means.
• Continued use of the App after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the App.

16. Miscellaneous

• Entire Agreement: These Terms, together with any supplemental policies referenced herein (including the Privacy Policy), constitute the entire agreement between you and the Company.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Assignment: You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• No Waiver: Our failure to enforce any provision is not a waiver of that provision.

17. Contact

For questions about these Terms or to exercise your rights, contact us at:

Email: info@infinitearcai.co.uk
Mail: 330 5th Avenue SW, Suite 1800, Calgary, Alberta, Canada T2P 0L4

Last Updated: November 11, 2025